Return & Refund

Every product that leaves our warehouse is inspected by our staff before they are packed, labelled and shipped. Although we make every endeavor to ensure you receive our products in their best condition, shit happens.

Every step we take to ship our products to you leaves a carbon footprint. After that, every step you take to return the item to us and then for us to send a replacement back to you again leaves extra unnecessary carbon footprints. This is not only time consuming, it is also bad for our planet.

So instead of returning the items straight away, see if you are encountering any one of the following issues:

Dead on Arrival:
Any manufacturing defects or non-functional elements that impede the perfect performance of the product you receive are fully covered by our return and refund policy. If you have received our product in a defective condition, please get in touch with us immediately. Let us know what went wrong and send us a photo. Depending on the situation, we will replace your defective product or give you your money back in full.

Size Exchange:
In addition to our Radio Straps being adjustable in size, we believe our sizing guide and size chart is comprehensive enough that we do not offer size exchange. Sorry.

If you are really not satisfied with your purchase, we suggest passing it onto other members of your crew / station to try out, we promise some of them will thank you later.

However, if you are adamant about getting a full refund on your purchase or returning the item to us for whatever reason, contact us and we will see what we can do for you.